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Vendor User Manual
SUUM VENDOR / PARTNER MANUAL
Vendor Policy – Suum Marketplace
Welcome to Suum Marketplace! We’re excited to have you onboard as a seller. Below are the guidelines and policies that govern vendor registration, account setup, product listing, and ongoing operations on the Suum platform.
1- 📝 How to Register as a Vendor
To start selling on Suum Marketplace:
Open the Suum Marketplace app
Tap the menu icon
Select “Register Now”
Choose “Register as a Vendor”
Complete the registration form by filling in all required fields, including:
Full Name
Store Name
Bank Name
IBAN
⚠️ Important: Your banking information is kept confidential and is used only by Suum to process payments to your account. It will never be shared with any third parties.
Once you’ve filled in all required information, you must pay the marketplace fees to activate your seller account. These fees are non-refundable.
2- ✅ Account Verification & Activation
After completing registration and payment:
Suum will review your application within 24 hours
If all information is correct, your store will be activated
You will receive an email confirmation on your registered email
If your store is rejected, our team will contact you to help correct any missing or incorrect information.
3- 🔑 Accessing Your Vendor Dashboard Once approved, log in using your username and password to access your dashboard.
📦 Vendor Dashboard Features
Your dashboard gives you full control over your store. Key features include:
1. Products
Add new products by providing:
Product Title
Correct Category
Clear Images
Reasonable Price
Product Attributes & Accurate Descriptions
🛡️ All products are reviewed by our Quality Assurance (QA) team. If your listing is rejected, you’ll receive feedback with the reason so you can make corrections and resubmit.
2. Order Management
Track incoming orders
Accept or reject orders
Manage inventory in real time
3. Store Insights
View your store ratings and performance
See and respond to customer support tickets
Monitor store activity
4- 📦 Add Your First Product
You can start adding your products directly from the dashboard. When listing a new item, make sure to include correct details to avoid any rejections.
🛡️ Quality Assurance (QA) Review
Once you submit a new product, it will first go through a QA session with our internal team. During this step, we check:
Product accuracy
Image quality
Compliance with category guidelines
Any prohibited or misleading content
⏳ Only after successfully passing the QA review will the product be pushed live to the marketplace.
🚫 If your product is rejected, we will provide you with a rejection reason. You’ll need to update or correct the item based on the feedback and resubmit it for approval.
5- ✅ Dashboard 🔑
1- Partner Dashboard
2- Products
3- Orders
4- Subscription
5- Coupons
6- Reviews
7- Return Requests
8- Staff
9- Announcments
10- Analytics
11- Support
12- Delete Account
13- Settings
14- View Store, My Account, Logout
6- 🚫 Prohibited Items on Suum Marketplace
The following are not allowed to be sold on our platform:
Fine jewelry
Pets or live animals
Alcohol or alcoholic products
Prescription or non-prescription medicine
Currencies or crypto assets
Tobacco or vaping products
Antiques
Items related to human trafficking or illegal activity
Violation of these rules may result in account suspension or permanent ban.
7- 🗑️ Account Deletion
You may delete your vendor account at any time from your dashboard. Please note:
Marketplace fees are non-refundable
Deletion is permanent and cannot be undone