No products in the cart.
SUUM is better on the app
Get app-exclusive deals
OpenLast Updated: 1 December 2025
Welcome to Suum Marketplace (“Suum”, “we”, “our”, “us”). By using our website, mobile app, or services (“Platform”), you agree to the following Terms & Conditions. Please read them carefully.
Suum is an online marketplace that connects customers with multiple independent sellers.
We provide the platform, payment processing, delivery coordination, and customer support.
When you place an order:
You purchase from a seller through Suum
Suum handles delivery and customer service
Sellers are responsible for product information and authenticity
To order from Suum, users must create an account.
By creating an account, you agree to:
Provide accurate, updated information
Keep your login details secure
Be responsible for all activity under your account
Not misuse, hack, or harm the platform
We may suspend or delete accounts that violate our terms.
When placing an order, you confirm that:
You have reviewed the product description
Prices and stock availability may vary
Orders cannot be cancelled once processing starts
Suum reserves the right to cancel orders in case of:
Fraud
Incorrect information
Out-of-stock items
Technical errors
If your order is cancelled, you will be refunded.
Suum delivers to:
All cities in Jordan
United Arab Emirates (UAE)
Delivery Time
Jordan: 1–3 business days
UAE: Time varies depending on courier and location
Delivery time depends on:
Pickup location
Customer address
Courier schedules
Delivery Fees
Delivery charges vary and will appear during the checkout stage before payment.
Delayed Orders
If your order is delayed, contact us at:
order@suummarketplace.com
Or submit a support ticket from your account
Refunds or returns are only accepted in these two cases:
5.1 The item arrived broken or damaged
Customer must provide clear photos or proof.
5.2 Suum failed to deliver within the promised delivery time
If delivery exceeds our guaranteed time without customer-caused delay, a refund may be issued.
No other reasons qualify for refunds or returns.
Refund Processing Time
Approved refunds take up to 14 days to process.
Refund Methods
Original payment method, or
Suum Wallet (faster and available instantly after approval)
Wallet balance can be used for future purchases and is not withdrawable as cash.
Refunds or returns will not be accepted if:
Customer changed their mind
Customer ordered the wrong product
Customer doesn’t like the product after receiving it
Courier delays caused by weather, holidays, traffic, or external factors
Items damaged due to customer misuse
The Suum Wallet allows customers to store refund credit and use it for future purchases.
Wallet balance:
Cannot be withdrawn
Cannot be transferred to another user
Must only be spent within the Suum platform
Customers may not:
Use fake accounts
Abuse the refund system
Harass sellers or staff
Post false claims
Attempt to hack, exploit, or disrupt the platform
Violations may lead to account suspension or legal action.
All payments are secured and encrypted.
Suum does not store or have access to your full credit card details.
Suum is not responsible for:
Product defects caused by the seller
Delays caused by courier partners
Customer misuse of products
Losses caused by incorrect user information
We always aim to assist customers and resolve issues professionally.
All content created by Suum—including logos, designs, interface, text, and images—is owned by Suum and protected by law.
Users may not copy or reuse Suum content without permission.
We may update these Terms & Conditions at any time.
Continued use of the platform means acceptance of the updated terms.
For general inquiries:
support@suummarketplace.com
For order issues:
order@suummarketplace.com
No products in the cart.