Last Updated: 1 December 2025

At Suum, we strive to provide fast and reliable delivery to all customers. This Shipping Policy explains our delivery coverage, timelines, and how shipping fees are handled.

1. Delivery Coverage

Suum delivers to:

All cities in Jordan

United Arab Emirates (UAE)

2. Delivery Time

For Jordan, delivery typically takes 1–3 business days, depending on:

Store pickup location

Customer delivery location

Courier availability

For UAE, delivery time may vary depending on distance and courier schedules. Estimated delivery time will take 5-7days

3. Delivery Charges

Delivery charges for both Jordan and UAE will automatically appear during the checkout stage, based on:

• Customer address
• Pickup location
• Courier pricing

4. Delayed Orders

If your order is delayed beyond the expected delivery time, you can contact us through:

Email: order@suummarketplace.com

OR
Create a support ticket from your account dashboard.

We will follow up with the courier and provide updates as soon as possible.