1. When Refunds or Returns Are Accepted
Refunds or returns are only accepted in the following two situations:
1.1 The Item Arrived Broken or Damaged
If the customer receives an item that is broken, damaged, or not functioning as expected, they may request a refund or a replacement.
1.2 Order Was Not Delivered Within the Promised Time
If Suum fails to deliver the order within the promised delivery time, the customer is eligible for a refund.
No other reasons qualify for a refund or return.
2. How to Request a Refund
To request a refund, customers must contact Suum support and provide:
Order number
Photos or proof (if the item is broken)
A brief explanation of the issue
Only requests that meet the two approved conditions above will be accepted.
3. Refund Processing Time
Once the refund request is approved, the processing may take up to 14 days.
4. Refund Methods
Approved refunds can be issued in one of the following ways:
4.1 Refund to Original Payment Method
The refund amount can be returned to the same payment method used during purchase.
4.2 Refund to Suum Wallet
Customers may choose to receive the refund amount in their Suum Wallet.
Wallet refunds are processed faster and become available immediately after approval.
5. Non-Refundable Cases
Refunds or returns will not be accepted if:
The customer changed their mind
The customer ordered the wrong item
The customer does not like the product after receiving it
Delivery is delayed due to courier issues outside Suum’s control
6. Contact Us
For refund or return inquiries, please contact:
Email: returns@suummarketplace.com , or create a ticket.
The Chicco NaturalFeeling Large Baby Set offers everything you need to meet the needs of mothers and newborns, offering all the exclusive innovations of the series, starting from the ultra soft “mother effect” silicone teat that facilitates breast bottle alternation.
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? ??The Chicco NaturalFeeling Large Baby Set contains:
X 2 Angled Teat Bottles.?The inclined teat is always full of milk and allows a natural latch and suction, just like their mother’s breast. It favours a comfortable position for newborns and the flow makes it ideal for first feedings.?The double anti-air valve prevents air intake and guarantees maximum protection against colic and re-flux.
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X 2 Angled Teat Bottles.?The 250ml bottle has all of the same features as the 150ml above, the difference is in the size.?As your infant grows, feeding will change. Babies will start drinking more milk during each feeding, so they won’t need to feed as often and will sleep longer at night. Your 2m+ 150ml bottles will come in handy for those larger feeds that baby will need.??
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1 X Teat.?Adjustable Flow facilitates the alternation between breast and bottle, thanks to the soft silicone that simulates the maternal breast. To avoid the ingestion of the air during the feeding the product is equipped with an effective anti-colic?valve, designed by Chicco to effectively prevent colic. The base of the teat is broad and rounded, the flow is adjustable which is ideal for the needs of baby after the first months.?
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1 X Soother.?The?Physio Soother?helps baby?s mouth and tongue action to develop properly and satisfies their natural sucking instinct.?Extra soft & gentle on the skin.?
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The air holes on baby’s Physio Soft soother allows the passage of air and reduces the collection of saliva.?
The soft and thin base allows the lips to close naturally.
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1 X 3 in 1 Bottle brush.?Composed of hygienic?nylon bristles that adapt?to each bottle and respect every type of surface ensuring deep cleaning.
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The handle contains a special brush for cleaning the teats and accessories that limits the risk of tearing.
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The handle is a convenient tong to take objects after sterilisation, maintaining hygiene.?
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