{"id":73111,"date":"2022-04-13T08:41:53","date_gmt":"2022-04-13T08:41:53","guid":{"rendered":"https:\/\/demo3.drfuri.com\/motta\/?page_id=4350"},"modified":"2025-11-15T18:27:28","modified_gmt":"2025-11-15T15:27:28","slug":"faq-v2","status":"publish","type":"page","link":"https:\/\/suummarketplace.com\/en\/faq-v2\/","title":{"rendered":"FAQ v2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"73111\" class=\"elementor elementor-73111\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33780ff4 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"33780ff4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f9a38c7\" data-id=\"5f9a38c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e57391a elementor-widget elementor-widget-motta-heading\" data-id=\"3e57391a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tFrequently asked<br>questions\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7e2ed elementor-widget elementor-widget-motta-heading\" data-id=\"9b7e2ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tHave questions? We have answers!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59ef8020 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"59ef8020\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a2713eb\" data-id=\"1a2713eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e12d145 elementor-widget elementor-widget-motta-accordion\" data-id=\"2e12d145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7721\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-7721\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7721\">Where is my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7721\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7721\"><p data-start=\"192\" data-end=\"381\">You can track your order using the tracking link sent to your email after checkout. If you didn\u2019t receive it, please contact us and we\u2019ll update you right away.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7722\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-7722\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7722\">How do I cancel or edit an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7722\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7722\"><p data-start=\"194\" data-end=\"369\">Please contact us as soon as possible with your order number. If the order hasn\u2019t been shipped yet, we can cancel or update it for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7723\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-7723\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7723\">Why was my order canceled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7723\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7723\"><p data-start=\"368\" data-end=\"444\"><strong data-start=\"368\" data-end=\"398\">Why was my order canceled?<\/strong><br data-start=\"398\" data-end=\"401\" \/>Orders can be canceled for a few reasons:<\/p><ul data-start=\"445\" data-end=\"646\"><li data-start=\"445\" data-end=\"497\"><p data-start=\"447\" data-end=\"497\">Payment was not completed or failed verification<\/p><\/li><li data-start=\"498\" data-end=\"530\"><p data-start=\"500\" data-end=\"530\">The item became out of stock<\/p><\/li><li data-start=\"531\" data-end=\"583\"><p data-start=\"533\" data-end=\"583\">Shipping information was incomplete or incorrect<\/p><\/li><li data-start=\"584\" data-end=\"646\"><p data-start=\"586\" data-end=\"646\">The order did not meet our security or policy requirements<\/p><\/li><\/ul><p data-start=\"648\" data-end=\"781\">Whenever an order is canceled, we send a notification explaining why, and any payments made will be refunded according to our policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7724\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-7724\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7724\">How will I see if I get free shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7724\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7724\"><div style=\"font-weight: 500;\">If your order meets the free-shipping requirements, you will see <em data-start=\"393\" data-end=\"410\">\u201cFree Shipping\u201d<\/em> displayed in your cart or during checkout.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7725\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-7725\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7725\">How to sell with Suum?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7725\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7725\"><p data-start=\"365\" data-end=\"426\">Selling with Suum is simple:<\/p><ol data-start=\"427\" data-end=\"780\"><li data-start=\"427\" data-end=\"481\"><p data-start=\"430\" data-end=\"481\"><strong data-start=\"430\" data-end=\"457\">Create a seller account<\/strong> on the Suum platform.<\/p><\/li><li data-start=\"482\" data-end=\"544\"><p data-start=\"485\" data-end=\"544\"><strong data-start=\"485\" data-end=\"511\">Add your store details<\/strong> and complete the verification.<\/p><\/li><li data-start=\"545\" data-end=\"613\"><p data-start=\"548\" data-end=\"613\"><strong data-start=\"548\" data-end=\"572\">Upload your products<\/strong> with photos, prices, and descriptions.<\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41735927 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"41735927\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dc9d538\" data-id=\"1dc9d538\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb2e91d elementor-widget elementor-widget-motta-heading\" data-id=\"bb2e91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c207504 elementor-widget elementor-widget-motta-heading\" data-id=\"c207504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOur crew of superheroes are <br class=\"hidden-xs\">\nstanding by for <br class=\"hidden-lg hiddem-sm\"> Help &amp; <br class=\"hidden-xs\">\nSupport!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2009bc46 elementor-widget elementor-widget-motta-button\" data-id=\"2009bc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Help Center<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently askedquestions Have questions? We have answers! Where is my order? You can track your order using the tracking link sent to your email after checkout. If you didn\u2019t receive it, please contact us and we\u2019ll update you right away. How do I cancel or edit an order? Please contact us as soon as possible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73111","page","type-page","status-publish","hentry"],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages\/73111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/comments?post=73111"}],"version-history":[{"count":0,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages\/73111\/revisions"}],"wp:attachment":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/media?parent=73111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}