{"id":47397,"date":"2025-07-08T19:37:20","date_gmt":"2025-07-08T16:37:20","guid":{"rendered":"https:\/\/suummarketplace.com\/?page_id=47397"},"modified":"2025-07-20T01:54:04","modified_gmt":"2025-07-19T22:54:04","slug":"vendor-user-manual","status":"publish","type":"page","link":"https:\/\/suummarketplace.com\/en\/vendor-user-manual\/","title":{"rendered":"Vendor User Manual"},"content":{"rendered":"\t\t
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SUUM VENDOR \/ PARTNER MANUAL <\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vendor Policy \u2013 Suum Marketplace<\/strong>
Welcome to Suum Marketplace! We\u2019re excited to have you onboard as a seller. Below are the guidelines and policies that govern vendor registration, account setup, product listing, and ongoing operations on the Suum platform.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1- \ud83d\udcdd How to Register as a Vendor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To start selling on Suum Marketplace:<\/p>

Open the Suum Marketplace app<\/p>

Tap the menu icon<\/p>

Select \u201cRegister Now\u201d<\/p>

Choose \u201cRegister as a Vendor\u201d<\/p>

Complete the registration form by filling in all required fields, including:<\/p>

Full Name<\/p>

Store Name<\/p>

Bank Name<\/p>

IBAN<\/p>

\u26a0\ufe0f Important: Your banking information is kept confidential and is used only by Suum to process payments to your account. It will never be shared with any third parties.<\/p>

Once you\u2019ve filled in all required information, you must pay the marketplace fees to activate your seller account. These fees are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2- \u2705 Account Verification & Activation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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After completing registration and payment:<\/p>

Suum will review your application within 24 hours<\/p>

If all information is correct, your store will be activated<\/p>

You will receive an email confirmation on your registered email<\/p>

If your store is rejected, our team will contact you to help correct any missing or incorrect information.<\/p>

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3- \ud83d\udd11 Accessing Your Vendor Dashboard\nOnce approved, log in using your username and password to access your dashboard.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\ud83d\udce6 Vendor Dashboard Features
Your dashboard gives you full control over your store. Key features include:<\/p>

1. Products
Add new products by providing:<\/p>

Product Title<\/p>

Correct Category<\/p>

Clear Images<\/p>

Reasonable Price<\/p>

Product Attributes & Accurate Descriptions<\/p>

\ud83d\udee1\ufe0f All products are reviewed by our Quality Assurance (QA) team. If your listing is rejected, you\u2019ll receive feedback with the reason so you can make corrections and resubmit.<\/p>

2. Order Management
Track incoming orders<\/p>

Accept or reject orders<\/p>

Manage inventory in real time<\/p>

3. Store Insights
View your store ratings and performance<\/p>

See and respond to customer support tickets<\/p>

Monitor store activity<\/p>

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4- \ud83d\udce6 Add Your First Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You can start adding your products directly from the dashboard. When listing a new item, make sure to include correct details to avoid any rejections.<\/p>

\ud83d\udee1\ufe0f Quality Assurance (QA) Review
Once you submit a new product, it will first go through a QA session with our internal team. During this step, we check:<\/p>

Product accuracy<\/p>

Image quality<\/p>

Compliance with category guidelines<\/p>

Any prohibited or misleading content<\/p>

\u23f3 Only after successfully passing the QA review will the product be pushed live to the marketplace.<\/p>

\ud83d\udeab If your product is rejected, we will provide you with a rejection reason. You\u2019ll need to update or correct the item based on the feedback and resubmit it for approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5- \u2705 Dashboard \ud83d\udd11<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1-\u00a0 Partner Dashboard<\/p>

2- Products<\/p>

3- Orders<\/p>

4- Subscription<\/p>

5- Coupons<\/p>

6- Reviews<\/p>

7- Return Requests\u00a0<\/p>

8- Staff<\/p>

9- Announcments<\/p>

10- Analytics<\/p>

11- Support<\/p>

12- Delete Account<\/p>

13- Settings<\/p>

14- View Store, My Account, Logout<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6- \ud83d\udeab Prohibited Items on Suum Marketplace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The following are not allowed to be sold on our platform:<\/p>

Fine jewelry<\/p>

Pets or live animals<\/p>

Alcohol or alcoholic products<\/p>

Prescription or non-prescription medicine<\/p>

Currencies or crypto assets<\/p>

Tobacco or vaping products<\/p>

Antiques<\/p>

Items related to human trafficking or illegal activity<\/p>

Violation of these rules may result in account suspension or permanent ban.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7- \ud83d\uddd1\ufe0f Account Deletion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You may delete your vendor account at any time from your dashboard. Please note:<\/p>

Marketplace fees are non-refundable<\/p>

Deletion is permanent and cannot be undone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\ud83d\udcec Need Help?\nFor support or questions during setup or operations, contact us at\n\ud83d\udce7 care@suummarketplace.com\n\nThank you for being a part of Suum Marketplace. Let\u2019s grow together!\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

SUUM VENDOR \/ PARTNER MANUAL Vendor Policy \u2013 Suum MarketplaceWelcome to Suum Marketplace! We\u2019re excited to have you onboard as a seller. Below are the guidelines and policies that govern vendor registration, account setup, product listing, and ongoing operations on the Suum platform. 1- \ud83d\udcdd How to Register as a Vendor To start selling on […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-47397","page","type-page","status-publish","hentry"],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages\/47397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/comments?post=47397"}],"version-history":[{"count":0,"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/pages\/47397\/revisions"}],"wp:attachment":[{"href":"https:\/\/suummarketplace.com\/en\/wp-json\/wp\/v2\/media?parent=47397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}